5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard businesses are capable of supplying the service that property managers want, but also often do not because of a lack of ongoing excellent management processes.
Security guard businesses are unlike any vendor that a property supervisor usually hires. If you employ a painter, then you are able to see whether or not they do their tasks by taking a look at the walls. But when you employ a security guard company, how often can you determine whether the protector organization is doing their job which includes running background checks and drug screenings, providing great training for your guards, and effectively monitoring and supervising your guards. In most cases they probably are, but it is important to implement a system of verification and quality management to ensure that problems connected with the deficiency of doing these tasks don’t start to occur.
In this article we will talk five (5) easy steps to enhancing your security guard service and attaining what you imagine as your ideal warehouse security guard.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified amount of training before they can start working as security guards. If your condition is among those states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security provider and ask yourself does it look decent.
It is also your security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another superb method to display whether the protector is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This initial conversation will tell you a lot on what to expect from this guard and it provides you an opportunity to ask another guard if you think that it is essential.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces every guard to the company itself, in several cases the shield’s orientation to his delegated property isn’t as complete. We call the orientation for the delegated property”Site Specific Training”. Find out what your website specific training resembles:
• Does it occur at your property?
• Just how long is each officer educated?
• Just how long can the security firm double lender? (Double banks is the process of experiencing a veteran guard working at precisely the same time as the new guard.)
• How thoroughly are your post orders explained?
Determine the answer to each of the questions and be certain that they fit with what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and also your website specific training to acquire an understanding of what goes into preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Protect supervision is among the main factors of good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their job isn’t important and they start to find themselves as not as a region of the security team. When guards don’t feel as part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t demand onsite oversight, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the 2 methods of distant supervision that prove most effective are: Officer Tour Tracking Systems
If your guards must make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they are on your property. These tracking systems allow the security guard company to monitor the time and log the action of these guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports which empower the security guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an updated version of those reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the security guard provider provides a method of earning certain that each guard is safe and alert. Using guards check-in frequently with the security guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your security as you aren’t there. During these inspections, be sure that you ask your security guards questions about their duties and responsibilities to ensure that they understand their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Remember, when selecting a security consultant be confident that the consultant isn’t actually a security guard company. If that’s the case, your audit is sure to turn up problems with your existing security guard company.